Terms of Service

Effective Date: April 23, 2025

Welcome to Pastoral Co. By booking our services or purchasing a product through our website (“Website”), you agree to the terms of service (“Terms”) outlined below. Please read them carefully. If you do not agree to these Terms, you must not access or use this Website or our services.

1. General

Pastoral Co. offers floral arrangements and curated event services, including seasonal floral designs for events, event consulting, and curated event rentals. By placing an order or booking our services, you agree to these Terms.

2. Updates to These Terms

Pastoral Co. may update or revise these Terms from time to time at our discretion. Any changes will take effect immediately upon being posted to this page and will apply to all future use of our website and services. By continuing to use the site after updates are made, you agree to the revised Terms. We encourage you to review this page periodically to stay informed.

3. Client Responsibilities

To provide you with the best possible experience, we rely on clear and accurate communication. Clients are expected to share truthful and complete details related to their orders or event needs. If we discover that essential information is missing, inaccurate, or intentionally misrepresented, or if agreed-upon terms are not upheld, Pastoral Co. reserves the right to withdraw from the project or cancel services.

4. Products & Availability

All arrangements are designed using seasonal blooms and may vary based on availability. While we aim to reflect our aesthetic in each piece, exact flowers and colors are subject to change.

5. Pricing & Payment

Pricing details for our floral designs and offerings are listed either directly on our website or shared with you through a personalized quote. If any added expenses arise, we’ll clearly communicate those and confirm them with you before moving forward. Payment timelines and specific terms will be outlined in your invoice or agreement.

6. Returns & Cancellations

Due to the perishable nature of flowers, all sales are final. We do not accept returns. If you need to cancel an arrangement order placed online, please contact us at least 72 hours in advance. Specific cancellation terms for events will be laid out in your contractual agreement.

7. Intellectual Property

All website content, including photos, designs, and copy, is the property of Pastoral Co. and may not be used or reproduced without permission.

8. Privacy Policy

We respect your privacy and are committed to safeguarding the personal information you share with us. When you place an order or get in touch, we may collect basic details like your name, contact information, and delivery address—only what’s needed to fulfill your order or communicate with you. For full details, including how your data is collected, used, and protected, please refer to our [Privacy Policy].

9. Liability Limitation

By using our website or purchasing our services, you agree that Pastoral Co. is not responsible for any loss, inconvenience, or damages—whether financial, personal, or otherwise—that may result from accessing our site, placing an order, or using our floral products. If you encounter an issue, we’re here to help, but our responsibility does not extend beyond the value of the service or product originally purchased.

10. Governing Law

These Terms are governed by the laws of the State of New York.

11. Contact

For any questions regarding these Terms, please contact:
kristin@pastoralco.com

By working with us, you confirm that you’ve reviewed and agreed to these Terms.